OUR COMMITMENTS TO PROTECT YOUR PERSONAL DATA
So that you can browse our site safely, we will show you how we collect, process and use your personal data, to bring you daily new services in respect of your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data you entrust to us across all our communication channels.
We take all necessary measures to:
provide you with clear and transparent information about how your personal data will be collected and processed
implement all technical and organizational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party
keep your personal data only as long as necessary for the purpose of the treatment or service;
offer you at any time the possibility to access and modify your personal data that we process directly via your personal spaces on our various sites.
To achieve these objectives, we implement the appropriate technical and organizational measures to ensure that the processing complies with the applicable law on the protection of personal data.
WHAT OCCASIONS DO WE COLLECT YOUR PERSONAL DATA?
Your personal data may be collected when:
you subscribe to our newsletter or alerts;
you contact customer service by any means of communication available to you such as email
you complete an information entry form
you buy our products online
WHAT ARE THE PERSONAL INFORMATION THAT WE COLLECT?
WE COLLECT THE INFORMATION YOU PROVIDE IN THE CONTEXT OF OUR COMMERCIAL RELATIONSHIP, INCLUDING:
during your exchanges with our customer service
when you create a customer account
when managing your orders, returns, claims;
The information whose collection is strictly necessary to provide you with a service is indicated by an asterisk and generally concern your surname, first name, postal address, e-mail address, landline or mobile number.
We also collect personal information when you use our services.
In accordance with the regulations, we do not collect data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of identifying a person. uniquely a natural person, personal data relating to health or personal data concerning the sexual life or sexual orientation of a natural person.
These categories of particular personal data are never collected or processed.
HOW DO WE USE YOUR DATA?
We treat your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
MANAGEMENT OF OUR OBLIGATIONS TOWARDS OUR CUSTOMERS
As part of the performance of our obligations to our customers, we collect and use your personal information to manage our business relationship and offer you our services and promotional offers that may interest you. This information helps us to improve your experience on our site and through our services.
Customer Relationship Management / Loyalty Program
We use and store your personal information to update our customer files and provide you with customized and tailored services.
Communication with you
We collect and store your personal information to be able to communicate with you on your quotes, your requests for information or your complaints to the customer service.
Legal or regulatory requirement
We may be required to provide your personal information in the event of legitimate requests from public authorities, including to meet national security, law enforcement or enforcement requirements.
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
We make sure that only authorized persons within our Company can access your personal data when this access is necessary to the execution of our commercial relation.
WHERE ARE YOUR PERSONAL DATA STORED?
The data are stored in compliance with French legislation and European regulations.
We may share with other companies personal data necessary for the implementation of services you have contracted or subscribed (examples: home delivery, point of withdrawal). Transactions with a recipient provider of your data are subject to a contract to ensure the protection of your data and the respect of your rights.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
The durations of conservation of the data respect the recommendations of the CNIL and / or the legal obligations:
Categories of personal data
Active conservation rules
Data from your customer account Behavioral data Segmentation
5 years from the end of the relationship with the customer. The time starts from either the last order, last login to the customer account, or the last call to customer service, or sending an email to customer service, or a click on a hyperlink an email sent by us. At the end of this period, the customer's data will be anonymised.
Identity documents communicated in connection with the exercise of rights of interrogation, access, rectification and opposition
1 year from the date of receipt
24 months for Google Analytics and Facebook cookies and 13 months for all other cookies from their deposit on the user's terminal.
Your quote data
5 years from the end of the relationship with the customer.
At the end of these periods, we can proceed to the archiving of the data, in particular to answer to the deadlines of legal and fiscal prescriptions and those of legal actions.
On the occasion of the consultation of our Internet site, we can be led, if you accept it, to deposit on your computer, thanks to your software of navigation, cookies. Cookies allow us during their period of validity or registration, to identify your computer during your next visits. Certain cookies are essential to the navigation on our site, in particular for the good execution of the ordering process, their removal can lead to difficulties. Only the issuer of a cookie may read or modify the information contained in this cookie.
You will find below the information about cookies that may be placed on your computer when you visit pages of the site, as well as the means allowing you to delete / refuse the registration of these cookies on your computer.
Goal of the cookie
Ad Server, Ad Targeting, Analytics / Measurement, Content Customization, Optimization
Analytical / Measurement
no refusal procedure
HOW TO EXERCISE YOUR RIGHTS?
In order to allow you to control our use of your personal data, you have the following rights:
right to object to our processing of your personal data;
right to access your personal data that we process;
right to rectify them;
right to erasure;
right to the portability of your data;
right to limitation of treatment;
Right to set guidelines for the storage, erasure and communication of your personal data after your death.
You can exercise your rights:
by e-mail accompanied by a copy of any identity document
by mail accompanied by a copy of any identity document by contacting:
RIAD DAR AL ASSAD
29 Derb El Hajra Dabachi
40000 MARRAKECH - MOROCCO
If you would like more information on the content of these rights, please contact us at the addresses above.
We provide you with our answers to your requests as soon as possible and in any case within one month of receiving your requests.
OUR SECURITY AND CONFIDENTIALITY COMMITMENTS
Respecting your right to the protection, security and confidentiality of your data is our priority.
We implement organizational and technical security measures tailored to the degree of sensitivity of personal data to protect against malicious intrusion, loss, alteration or disclosure to unauthorized third parties.
When designing, designing, selecting and using our services based on the processing of personal data, we take into account the right to the protection of personal data from the moment of their design.
Since all personal data is confidential, access is limited to our employees or service providers acting on our behalf, who need it for the execution of their tasks. All persons having access to your data are bound by a duty of confidentiality and expose themselves to disciplinary measures and / or other sanctions if they do not respect these obligations.
Transactions with a third party recipients such as delivery of professional products are the subject of a contract to ensure the protection of your personal data and the respect of your rights.
We are fully committed to the effective protection of the personal data you entrust to us. In this constant concern for security and protection, we encourage you to exercise caution to prevent unauthorized access to your personal data and protect your devices (computer, smartphone, tablet) against any unwanted or even malicious access by a robust password, which is recommended to change regularly. If you share a terminal, we recommend that you disconnect after each use.
OUR DELEGATE TO THE PROTECTION OF PERSONAL DATA
Our Privacy Officer (DPO) is available to answer your questions at the following address:
Thanks to the settings of your browser, you can, at any time, simply and for free, choose whether to accept the registration of cookies on your computer. You can configure your browser software as you wish, so that cookies are accepted and saved on your computer or, conversely, so that they are refused.
You can set your browser software to:
That acceptance or refusal be offered to you punctually, before a cookie is likely to be registered;
Systematically refuse the registration of cookies in your computer.
How to exercise your choices, depending on the browser you use?
The configuration of each software is different. It is usually described in the help menu of your browser software. We invite you to take note. You will be able to know how to modify your wishes regarding cookies.